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FAQ
Frequently asked questions
General
The commencement of registration for each of our sections will be notified to you on instagram via @duskcarnival.
Upon selecting your option of choice and clicking "Register Now" you will be directed to the PlayMas app site where you will be able to manage your account, and purchase including payment options and collection details.
To confirm your order full payment of will be required at check out.
Your order will be available for collection at the latest a week prior to Notting Hill Carnival.
You will receive a goody bag with your body-wear, carnival day essentials and Dutty-mas wristband. Please note that the wristband is mandatory to guarantee access to the band and use of its facilities on the day.
Please contact us by email at duskcarnival@gmail.com (duskcarnival@gmail.com)citing your order number and concern to ensure we direct our attention accordingly.
Refunds are not possible on our products and services. From the point of ordering, garments and materials are ordered. All of our items are custom made to your size and specifications. All payments made against your costume go towards the production process, on the road costs and business overheads. Before committing to an order, do ensure you have read and fully understood the the terms and conditions.
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