Question 1

How will we know registration is open?

Accepted Answer

The commencement of registration for each of our sections will be notified to you on instagram via @duskcarnival.

Question 2

How do I purchase from your site?

Accepted Answer

Upon selecting your option of choice and clicking "Register Now" you will be directed to the PlayMas app site where you will be able to manage your account, and purchase including payment options and collection details.

Question 3

When do I need to pay for my order?

Accepted Answer

To confirm your order full payment of will be required at check out.

Question 4

How will I receive my purchase?

Accepted Answer

Your order will be available for collection at the latest a week prior to Notting Hill Carnival.

Question 5

What will I get with my order at collection?

Accepted Answer

You will receive a goody bag with your body-wear, carnival day essentials and Dutty-mas wristband. Please note that the wristband is mandatory to guarantee access to the band and use of its facilities on the day.

Question 6

Who do I contact about any queries with my order?

Accepted Answer

Please contact us by email at duskcarnival@gmail.com (duskcarnival@gmail.com)citing your order number and concern to ensure we direct our attention accordingly.

Question 7

Can I get a refund after I place my order?

Accepted Answer

Refunds are not possible on our products and services. From the point of ordering, garments and materials are ordered. All of our items are custom made to your size and specifications. All payments made against your costume go towards the production process, on the road costs and business overheads. Before committing to an order, do ensure you have read and fully understood the the terms and conditions.

FAQ